Insurers told to make policies easier to understand

UK finance regulator calls for insurers to enhance transparency in claims processing and policy coverage following a super-complaint by consumer group Which? The regulator will scrutinize claims handling and policy clarity, aiming for fundamental reforms. The FCA is urged to take strong action to address issues in home and travel insurance, including outsourced claims handling and confusing sales practices, in order to protect consumers. The Association of British Insurers supports the need for improvements to build trust and ensure fair value insurance.