Waterstones apologises after readers brand event 'utter chaos'

Waterstones apologizes after chaos at event in Piccadilly flagship store, with attendees describing overcrowding and disorganization. Booklovers report long queues and lack of staff support at the BookFest event, leading to safety concerns and discomfort in the packed shop. Attendees like Kellie Greenhalgh and other readers expressed frustration over the lack of crowd control, calling for better planning and full-ticketing at such gatherings.