'I burst into tears': How airline carry-on confusion triggered legal row

Passenger Benjamin Till faced a legal row over carry-on baggage size requirements when EasyJet deemed his underseat bag slightly too big, resulting in a tearful and humiliating experience at London Gatwick Airport. The incident highlights common complaints around inconsistent and confusing baggage rules from budget airlines, prompting the EU to consider standardizing hand luggage regulations. As EU transport ministers propose changes to ensure one free personal item per passenger on EU-based airlines, industry experts and organizations like BEUC advocate for clearer, universal hand luggage dimensions to prevent disputes and extra fees for consumers.