Will AI mean the end of call centres?

AI in customer service is causing speculation about the future of call centres. While some believe AI will replace humans, there is a push for AI and humans to work together in the industry. Gartner predicts that by 2029, AI will resolve 80% of customer service issues autonomously. Companies are integrating AI into chatbots, but balancing AI capabilities with customer needs remains a challenge as businesses strive to improve customer experience while reducing costs.