Postcode glitch freezes pensioners out of winter heating benefit

Residents in a Glasgow postcode are unable to access the Warm Home Discount due to a postcode glitch on the Scottish Gas website. This issue has been ongoing for more than a year, affecting individuals on means-tested benefits. Despite efforts from local charities like Glasgow Action for Pensioners and Energy Action Scotland, the problem persists, causing frustration for eligible recipients like Annie Dougherty, who is missing out on the £150 heating grant. Scottish Gas attributes the problem to new build properties not being registered correctly with Royal Mail, but stakeholders are urging for a prompt resolution to ensure that vulnerable households receive the financial support they need.