Shared ownership: 'It's a con and we felt trapped'

Shared ownership complaints have risen by almost 400% in the past five years, with issues ranging from repairs to costs and selling difficulties. Homeowners like Diana and Chris have felt trapped in the scheme, losing money in the process. The Housing Ombudsman acknowledges the challenges and calls for improved communication and transparency, urging the government to address fundamental issues in the shared ownership system. The Shared Ownership Council aims to standardize best practices and consumer protection, while campaigners call for more action to address shared owners' difficulties.