Parking firm pays £10,240 after losing case, again

Excel Parking had to pay £10,240 after losing a case against a young woman who received "relentless" demands for parking fees. Miss Robinson was asked to pay £11,390 for 67 parking charge notices due to delayed payments caused by poor phone signal and app issues. A court ruled that Excel's conduct was unreasonable, ordering the firm to cover legal costs, while Excel continues to defend its five-minute payment rule. The case led to a ban on this rule by trade associations, but Excel is still pursuing legal action against drivers affected before the ban.