Family wins fight for no-snow Lapland trip refund

Family wins refund after Lapland trip cancelled due to no snow. Lisa O'Neil fought for compensation from Tui for their £3,500 holiday, where snow activities were canceled. Initially offered 50% refund, Mrs. O'Neil's appeal succeeded in getting full compensation, thanks to help from a couple with similar experience. This victory highlights the importance of travelers knowing their rights when trips don't meet expectations.