Families accuse care home of 'neglect' and 'cruelty' after secret filming

Families of elderly residents at Castlehill Care Home in Inverness have accused the facility of "cruelty" and "neglect" following a BBC investigation that revealed care failures. The undercover report documented vulnerable residents being left unattended in soiled clothing and bedsheets due to chronic staff shortages. Complaints of mistreatment and neglect, including issues of short staffing, led to a Care Inspectorate investigation and concerns about the care experienced by residents at the care facility. Castlehill Care Home, operated by Morar Living, has faced scrutiny over its handling of elderly residents' care needs.