Every GP practice now has to offer online booking
Published: 10/1/2025

Every GP practice in England will now have to offer online appointment bookings throughout the day, with patients able to request non-urgent appointments and describe symptoms online. This government-ordered move aims to alleviate the common '8am scramble' to reach practices on the phone, providing greater convenience and choice for patients. The change, part of the 10-year NHS digital innovation plan, is expected to free up phone lines for urgent queries and relieve pressure on A&E units.